Effective Date: September 3, 2026 · Merchant of Record: Dodo Payments, Inc.
This Refund Policy ("Policy") describes the circumstances under which Curtly ("Curtly," "we," "us," or "our") will authorize a refund in connection with a paid subscription to the Service, and the process by which such refunds are requested and issued. This Policy is incorporated by reference into, and should be read together with, our Terms of Service. Capitalized terms not defined in this Policy have the meaning given to them in the Terms of Service.
We believe pricing decisions should be made with confidence, not urgency. Accordingly, Curtly offers an interactive live workbench and a free-tier usage quota, requiring no credit card, so that you may thoroughly evaluate the Compression Engine's compression ratio, latency characteristics, and code-preservation fidelity against your own prompts and codebases before committing to a paid subscription. We strongly encourage all prospective Customers to make use of this evaluation period prior to purchase.
All purchases, recurring subscription charges, and other billing transactions relating to the Service are fulfilled and managed by our Merchant of Record, Dodo Payments, Inc. ("Dodo Payments"). Because Dodo Payments is the seller of record for your transaction, all refunds approved under this Policy are processed by Curtly's authorization directly through Dodo Payments' payment infrastructure, and are credited back to your original payment method. Curtly does not process refunds outside of the Dodo Payments platform.
If you purchase a new paid subscription (including, without limitation, the Growth or Enterprise tier) and, after evaluation, determine that the Service does not meet your technical requirements, you may request a full refund within fourteen (14) calendar days of your initial subscription purchase, subject to the eligibility conditions set out below.
To qualify for a refund under this 14-day window, all of the following conditions must be satisfied:
the refund request must be submitted, in accordance with Section 6 below, within fourteen (14) calendar days of the date of the initial transaction;
your cumulative API consumption during the applicable billing cycle must not exceed twenty-five percent (25%) of your subscription tier's monthly allocated token quota, a threshold designed to prevent refund requests following substantial or complete consumption of the purchased entitlement; and
you must not have violated the Terms of Service, including, without limitation, provisions relating to scraping, malicious prompt injection, abuse of rate limits, or unauthorized redistribution of API access.
Curtly reserves the right to deny a refund request, notwithstanding satisfaction of the conditions above, where Curtly reasonably determines that the request is part of a pattern of abusive purchase-and-refund behavior.
Subscriptions renew automatically at the end of each billing cycle in accordance with the Terms of Service. As a general matter, charges relating to a renewal of an existing subscription are non-refundable once the new billing cycle has commenced, reflecting the fact that capacity and quota allocation for that cycle have already been provisioned.
Notwithstanding the foregoing, if you were charged for a subscription renewal that you did not intend to authorize (an "accidental renewal") and you have not made any API calls during the new billing period, you may contact us within forty-eight (48) hours of the renewal charge, and we will, upon verification, gladly process a full refund of that renewal charge.
Except as expressly set forth in Sections 3 and 4 above, or as otherwise required by applicable law, the following are not eligible for a refund under this Policy:
subscription charges where the refund request is submitted more than fourteen (14) calendar days after the initial transaction;
subscription charges where cumulative usage during the billing cycle exceeds the twenty-five percent (25%) threshold described in Section 3.1;
renewal charges reported more than forty-eight (48) hours after the charge date, other than in cases of demonstrated billing error;
accounts terminated or suspended for violation of the Terms of Service; and
one-time, non-recurring purchases expressly designated as final sale at the time of purchase, if any.
To request a refund, please choose one of the following options:
Through Curtly Support. Email support@curtly.dev with the email address associated with your Curtly account and your Dodo Payments payment or subscription identification number.
Through the Dodo Payments Customer Portal. Access your customer billing portal via your receipt email or Curtly account dashboard to request cancellation or refund assistance for your Curtly subscription.
We aim to acknowledge all refund requests within two (2) business days and to render a decision within five (5) business days of receiving all information reasonably necessary to evaluate your request.
Approved refunds are typically credited back to your original payment method within three (3) to seven (7) business days of approval, though the exact timing may vary depending on your card issuer or payment provider's own processing timelines, which are outside of Curtly's and Dodo Payments' control.
Nothing in this Policy limits or excludes any statutory right to a refund, withdrawal period, or other remedy that you may have as a consumer under applicable mandatory law, including, where applicable, the right of withdrawal available to consumers in the European Union under the Consumer Rights Directive, to the extent such rights are not validly waived through your acknowledgment of immediate performance of digital content or services. Where this Policy is more favorable to you than your minimum statutory entitlement, this Policy governs; where mandatory law grants you a broader right, that broader right will apply.
Curtly reserves the right to modify this Refund Policy at any time. Material changes will be notified in accordance with the notice provisions of our Terms of Service. Refund requests are evaluated under the version of this Policy in effect at the time of the original purchase giving rise to the request, unless a subsequent version is more favorable to you and Curtly elects to apply it retroactively.
For questions regarding this Refund Policy, or to initiate a refund request, please contact us at:
Email: support@curtly.dev
Website: https://curtly.dev